Warranty Registration

TurfGreen Care and Warranty Guide

Four Simple Steps for TurfGreen Care and Warranty Guide

01 Care and Maintenance Guide
02 Warranty Conditions
03 Installation Guarantee
04 Purchase Details

Turfgreen Care and Maintenance Guide

1. General Care Rules

You have made a substantial investment in your new surface so to maximize its life and performance, please follow the basic housekeeping instructions below:

Keep the surface clean.
Keep heavy machinery and loads off it (particularly when wet).
A Turf Green approved installer should attend to any minor repairs as soon as possible.
If any damage occurs, or if technical advice is needed, please do not hesitate to contact Turf Green.

Your warranty may be void if these General Care Rules are not adhered to.

It is the owners responsibility of the Turf Green surface to read and adhere to the maintenance guidelines that follow. Failure to do so may affect the surface guarantee.

PLEASE NOTE: It is normal for the surface to be slippery underfoot during the first few weeks after installation. This is due to lubricants, which are used in manufacturing process.

2. Protection Rules

To protect and prolong the life of your Turf Green surface, please take note of the following recommendations:

Keep areas around the surface free from litter, mud and debris.
Prohibit smoking and chewing gum on the surface.
Adhere to recommended load limits.
Repair minor damages quickly.
Follow Turf Green suggested maintenance and cleaning procedures.

There are some perceptions that synthetic surfaces are maintenance free, as opposed to natural turf that requires intensive maintenance. The reality is that synthetic surfaces do require regular, on-gong maintenance if the integrity of the surface is to be preserved. This guide outlines the essential maintenance required to ensure that all of the surface remains in a good condition for the life of the turf. A crucial tip for maintaining the surface is to do little often, rather than neglecting maintenance procedures for months and then facing large costs to restore the surface to its optimum performance capabilities. Failure to maintain the surface may affect the guarantee. A Turf Green surface needs to be maintained on a regular basis in order for it to provide the best possible characteristics over its lifespan. The surface will respond favorably provided it receives adequate maintenance.

3. Stain Removal Rules

It is essential that fresh spills are acted on promptly as they are easier to remove than dried and hardened ones. Remove any solids with a plastic shovel. Blot up excess liquids with plenty of paper towels or a dry absorbent such as kitty litter. Dry absorbents can then either be swept up or vacuumed. Procedure:

Polyethylene surfaces have good resistance to staining. However, the surface is only one part of a sophisticated system of components designed for overall surface performance. Some cleaners safe to use on Polyethylene could be harmful to other parts of the surface. This means cleaning fluids should be grouped into two sets - those that can be used liberally on the surface and those which should be only applied by rubbing with a cloth soaked in the cleaner to minimise possible effect on the under-pad of the turf.

The following are some cleaners in the first group, which can be applied without any special precautions:

A warm mild solution or granular household detergent in water OR a neutral low foaming detergent recommended for delicate fabrics. Use with approximately 5 litres of water.

Stains removed with detergent solution:

Coffee
Tea
Grape Juice
Tomato Juice
Coca
Water Color
Milk
Ice Cream
Tomato Sauce
Food Coloring
Mustard
Margarine
Butter
Beer
Cola

Clean, dry absorbents such as paper towel or commercial kitty litter for stains, which can be blotted up.

The second group of cleaners includes chemicals such as pH neutral dry cleaning fluids. These cleaners must be applied sparingly using a damp cloth/rag with care taken to avoid penetration beneath the turf. Before using any such chemicals, clarification should be sought from the Turf Green technical team.

Stains removed with the second group of chemicals:

Asphalt
Ball Point Ink
Shoe Polish
Oils (Cooking, Suntan, Motor)
Lipstick
Floor Wax
Crayons
Chewing Gum

Chewing Gum is a common hazard and can be removed by using dry cleaning fluid or by freezing. Aerosol packs of refrigerant can be sourced from carpet cleaning suppliers for this purpose, or dry ice could be used. When using such products care should be taken to ensure that the user instructions are strictly complied with.

To neutralize animal waste, use a mixture of white distilled vinegar with equal amounts of water. Flush thoroughly with water after the application.

Do not use Chlorine based bleaches or caustic detergents on your surface as this will cause discoloration.

If in doubt, please contact Turf Green for clarification.

The handling and use of cleaning chemicals in general should be undertaken in strict adherence to the manufacturer’s instructions.

By clicking on accept you agree to the above warranty terms and conditions for Turfgreen Care And Maintenance Guide.

Product Warranty

Product Warranty Conditions

Failure to complete general preventative maintenance requirement to be carried out by the client, or their representative is not grounds to invoke full replacement warranty, this particularly refers to upkeep of required infill.
The surface is used solely for the purpose for which it is designed and installed. This warranty does not cover pile crush when used indoors with furniture.
The surface is not willfully or maliciously damaged or by improper handling or repair.
The warranty does not cover damage by natural disasters.
Only appropriate footwear is to be used on this surface.
Although all care is taken when removing weeds - weeds including Nut Grass that appear after installation are NOT covered by Warranty - and is the responsibility of the client to remove prior to installation.
.The surface is cleaned and maintained in accordance with Turf Greens cleaning and maintenance procedures, which are included in this warranty.
The general maintenance and surface protection guide are followed rigorously throughout surface life.

The Warranty does not apply for the following conditions:

Damage caused by improper handling or repair.
Damage caused by long-term refelected sunlight from objects like glass, colour-bond fences or mirrors etc.
Defects or damage caused by burning, cutting, accidents, chewing gum, abuse or neglect of maintenance.
Damage or wear caused by sporting equipment, footwear or furniture.
Using chemical cleaning agents, herbicides or pesticides must be approved by Turf Green prior to use.
Using substandard fill materials (fill materials should be consistent with National Standards).
No dirty or muddy footwear worn on the surface.
No vehicles except small maintenance vehicles should be driven onto the surface.

By clicking on accept you agree to the above warranty terms and conditions for Product Warranty.

12 Month Installation Guarantee

Turf Green warrants to the client that:

The synthetic surface has been installed in accordance with Turf Green guidelines, which relate directly to the surface supplied.
The recommended adhesives and seaming tapes have been used and applied in accordance with the Turf Green product and the supplier’s recommendations.
If any infill materials are used as per the application rates stated in the Product Specifications for the installed surface.
Ensure All machinery used on the surface for installation is fit for purpose and all equipment has been approved by Turf Green as fit for purpose.

PRODUCT WARRANTY

Thank you for purchasing artificial grass from Turf Green Pty Ltd. We assure that, under normal conditions, our product can maintain its stability and durability within the warranty period and meet the requirements of use.

Our Artificial grasses have a warranty period between 6 to 8 years (according to different weather conditions across the country, including ultraviolet radiation intensity, acidity and alkalinity of the land, local annual rainfall, yearly temperature change trends etc.)

PLEASE NOTE: Commercial use for all of our products only has a 1 year warranty.

Normal wear and tear occurring after use is not a manufacturing defect, and does not fall within the scopes of Warranty in this clause.

By clicking on accept you agree to the above warranty terms and conditions for 12 Month Installation Guarantee.