Warranty Registration

Turf Green Care and Maintenance Guide

1. General Care Rules

It is the owners responsibility of the Turf Green surface to read and adhere to the maintenance guidelines that follow. Failure to do so may affect the surface guarantee.

PLEASE NOTE: It is normal for the surface to be slippery underfoot during the first few weeks after installation. This is due to lubricants, which are used in manufacturing process.

There are some perceptions that synthetic surfaces are maintenance free, as opposed to natural turf that requires intensive maintenance.

The reality is that synthetic surfaces do require regular, on-going maintenance if the integrity of the surface is to be preserved. This guide outlines the essential maintenance required to ensure that all of the surface remains in a good condition well into the future.

A crucial tip for maintaining the surface is to do little maintenance often, rather than neglecting maintenance procedures for months and then facing large costs to restore the surface to its optimum performance capabilities. Failure to maintain the surface may affect the guarantee.

A Turf Green surface needs to be maintained on a regular basis in order for it to provide the best possible characteristics over its lifespan. The surface will respond favorably provided it receives adequate maintenance.

You have made a substantial investment in your new surface so to maximize its life and performance, please follow the basic housekeeping instructions below:

Keep the surface clean.
Keep heavy machinery and loads off it (particularly when wet).
Engage a Turf Green approved installer to attend to any minor repairs as soon as possible.
If any damage occurs, or if technical advice is needed, please do not hesitate to contact Turf Green.

2. Protection Rules

The following should not be used on the surface:

No glass, tin or ceramics
No smoking or fireworks
No dirty or muddy footwear
No chewing gum
No vehicles except small maintenance vehicles

If mud and rubbish is allowed to be walked on to the surface, this will quickly affect the turf performance. The cost of cleaning the turf is expensive, therefore, observation and policing of these restrictions is advised.

To protect and prolong the life of your Turf Green surface, ensure that you:

Keep areas around the surface free from litter, mud and debris.
Prohibit smoking and chewing gum on the surface.
Adhere to recommended load limits.
Repair minor damages quickly.
Follow Turf Green suggested maintenance and cleaning procedures.

A client that has not put these restrictions into practice, or has failed to police them, must accept liability for any future failings of the turf surface. Your warranty may be void if these General Care Rules are not adhered to.

3. Stain Removal Rules

It is essential that fresh spills are acted on promptly as they are easier to remove than dried and hardened ones. Remove any solids with a plastic shovel. Blot up excess liquids with plenty of paper towels or a dry absorbent such as kitty litter. Dry absorbents can then either be swept up or vacuumed.

Polyethylene surfaces have good resistance to staining. However, the surface is only one part of a sophisticated system of components designed for overall surface performance. Some cleaning agents are safe to use on Polyethylene but could be harmful to other parts of the surface. This means cleaning fluids should be grouped into two sets - those that can be used liberally on the surface and those which should be only applied by rubbing with a cloth soaked in the cleaner to minimise possible effect on the under-pad of the turf.

The following are some cleaners in the first group, which can be applied without any special precautions:

A warm mild solution or granular household detergent in water OR a neutral low foaming detergent recommended for delicate fabrics. Use with approximately 5 litres of water.

Some examples of stains which can be removed with detergent solution include:

Coffee
Tea
Grape Juice
Tomato Juice
Coca
Water Colour
Milk
Ice Cream
Tomato Sauce
Food Coloring
Mustard
Margarine
Butter
Beer
Cola

- A 3% solution of ammonia should be used for more severe problems thoroughly flushing the surface with lots of cold water afterwards.
- Clean, dry absorbents such as paper towel or commercial kitty litter for stains, which can be blotted up.

The second group of cleaners includes chemicals such as pH neutral dry cleaning fluids. These cleaners must be applied sparingly using a damp cloth/rag with care taken to avoid penetration beneath the turf. Before using any such chemicals, clarification should be sought from the Turf Green technical team.

Some examples of stains which can be removed with detergent solution include

Asphalt
Ball Point Ink
Shoe Polish
Oils (Cooking, Suntan, Motor)
Lipstick
Floor Wax
Crayons
Chewing Gum *
Chewing Gum is a common hazard and can be removed by using dry cleaning fluid or by freezing. Aerosol packs of refrigerant can be sourced from carpet cleaning suppliers for this purpose, or dry ice could be used. When using such products care should be taken to ensure that the user instructions are strictly complied with.

To neutralize animal waste, use a mixture of white distilled vinegar with equal amounts of water. Flush thoroughly with water after the application.

Do not use Chlorine based bleaches or caustic detergents on your surface as this will cause discoloration.

If in doubt, please contact Turf Green for clarification.

The handling and use of cleaning chemicals in general should be undertaken in strict adherence to the manufacturer’s instructions.

4. Sun Damage and the effect of heat on artificial grass yarn, post manufacture.

In some locations, particularly in summer, prolonged exposure to concentrated reflected sunlight may raise the surface temperature above normal conditions, causing the yarn to soften, resulting in pile shrinkage.

Our installers would have made you aware of this and discussed options with you if needed. We recommend that should you be redesigning your back yard, or building a new fence post installation that you contact Turf Green to discuss possible consequences your changes may have on the laid synthetic grass.

5. Heavy objects

Protecting the surface and infill is especially important. As a guide, Turf Green recommends that no long term still load of more than 17 Kkg (2psi) of all rolling load of more than 2psi be applied to your surface using rolling loads of up to 2psi are acceptable now and then.

It is a good idea to eliminate any long term static loads. Such as heavy potplants, tables of chairs. To further minimise the risk of damage to the turf system you can use sheets of 20mm exterior plywood to spread major still loads. Even some new plywood contains materials that may leach out and stain the surface if it gets wet, so a barrier, as suggested, can prevent that happening.

NOTE: Under static loads the surface should be protected by Polyethylene sheet to keep it clean.

6. Special Events Rules

Should you wish to host a special event, which involves heavy static loads or items with high point loadings (eg tables and chairs) we recommend the following:

Limit loads to below 1450kg/m2
Use plywood or similar to spread the load (To avoid staining the surface a polyethylene sheet should be placed under the plywood).
Plywood not be closer than 150mm from the edge of the turf

We are confident that adherence to the above care and maintenance guide will give you many years of enjoyment of your Turf Green area.

Turf Green P.O. Box 2146 Wellington Point, Queensland 4161 Phone 07 3823 2003 Email info@turfgreen.com.au Web www.turfgreen.com.au

Thank you for purchasing artificial grass from Turf Green Pty Ltd

We assure that, under normal conditions, our product can maintain its stability and durability within the warranty period and meet the requirements of use.

Our Artificial grass PRESTIGE 35mm, MONARCH 20mm, and Pure Putt 16mm have a Warranty period of 6 to 8 years (according to different weather conditions across the country, including ultraviolet radiation intensity, acidity and alkalinity of the land, local annual rainfall, yearly temperature change trends etc.). If our products are installed into a commercial property for commercial use then the maximum warranty shall be 1 year for all products from the date of installation.

Normal wear and tear occurring after use is not a manufacturing defect, and does not fall within the scopes of Warranty in this clause.

By clicking on accept you agree to the above warranty terms and conditions for Turf Green Care And Maintenance Guide.

12 Month Installation Guarantee

Our Guarantee

Turf Green guarantee to the client that from practical completion FOR a 6 to 8 year period Manufacturers Warranty.

That under normal use conditions

The surface will be free from significant fading
The surface will not suffer any significant or unusual breakdown of pile height due to ultra violet degradation

The guarantee is exclusive of all other warranties, whether written, oral, express, implied or statutory and hereby excluded and disclaimed to the extent that they exceed the warranties expressly granted herewith. This guarantee is in addition to any guarantees required by law.

By clicking on accept you agree to the above warranty terms and conditions for Product Warranty.

Product Warranty

Conditions

Failure to undertake general preventative maintenance requirements by the owner (you), or their representative may limit our liability under this or any statutory warranty.
You have used the surface solely for the purpose for which it is designed and installed.
This warranty does not cover pile crush when used indoors with furniture.
The surface is not willfully or maliciously damaged by improper handling or repair.
The warranty does not cover damage by natural disasters.
Only appropriate footwear is to be used on this surface.
Although all care is taken when removing weeds - weeds including Nut Grass, and the damage it may cause that appear after installation are NOT covered by Warranty - and is the responsibility of the client to remove prior to installation.
The surface is cleaned and maintained in accordance with Turf Greens cleaning and maintenance procedures, which have been given to you.
The general maintenance and surface protection guide are followed rigorously throughout surface life.

The Warranty does not apply for the following conditions:

The product is not for sports fields or landscaping purposes or for commercial purposes.
Damage caused by improper handling or repair by a non approved Turf Green agent.
Damage caused by long-term reflected sunlight from objective like glass, mirror, Colourbond fence etc.
Defects or damage caused by burning, cutting, accidents, abuse or neglect of maintenance
Damage or wear caused by sporting equipment.
Using chemical cleaning agents, herbicides or pesticides not approved by Turf Green.
Using substandard fill materials (fill materials should be consistent with National Standards) what does that mean?
Harmful chemical reaction occurs between fill materials and the product.
Refibrosis, after or during installation, for putting filling materials in place.
If PH value or air or rain is slightly acidic, less than 7.0 or slightly alkaline, more than 9.0.

Claim Procedure:

Surface warranty claims must be submitted to Turf Green in writing on the form below. On receipt of the claim, Turf Green will respond by arranging with you for a Representative to attend your premises and discuss with you within fourteen working days. Upon acceptance of the claim, Turf Green will arrange for remedial works to be undertaken within a reasonable period, typically within one calendar month, or within some other time period as is mutually agreed of your claim being received by us.

By clicking on accept you agree to the above warranty terms and conditions for 12 Month Installation Guarantee.

Warranty Form

Please fill in the details below and return to Turf Green to activate your surface warranty. Failure to do so will avoid any warranty claims.

Name

Address

Suburb

Post Code

Contact Phone

Email

Product Name

Installed By (Company Name): Turf Green

Date of Installation

Turf Green Care and Warranty Guide